ServiceNow Training in Mumbai

Eworks provides instructor-led ServiceNow training in Mumbai, India and provide hands-on experience to implement in the organization. This training covers the underlying architecture, technical components, implementation planning considerations and implementation tasks essential for a ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of mandatory dependencies, enabling candidates to understand the entire scope of a ITSM implementation project.

Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery), Monitoring business services through Service Mapping and store alerts/events inside Event Management, provide automation and DevOps using Orchestration

Training Objective

  • Explain underlying architecture, technical components, implementation planning considerations and essential tasks for a ITSM implementation project
  • Detail explanation of mandatory dependencies and entire scope of a ITSM implementation project.
  • Detail explanation of key features and benefits
  • Practical implementation and understanding of core applications and modules.
  • High-level setup steps for the mandatory dependencies.
  • Understanding of high-level process involved in implementing ITSM platform
  • Describe how the out-of-box Self-Service Application pages display.
  • Describe options for configuring Self-Service Application Initial Landing Pages.
  • Explain how to verify the initial implementation.
  • Describe which major ITIL/ITSM features are supported by
  • Create a basic request, move to change and problem, and create a knowledge-base entry.
  • Explain the source of ticket types used in
  • Server and client side scripting and debugging of SNOW
  • Form and list layout customization
  • Integration of third party application
  • Incident, problem, change, configuration, asset, SLM, service catalog, self service, service desk, User Administration configuration, population, implementation and customization
  • Process implementation using workflow, configure notification and event creation
  • Configuring and population of knowledge base
  • CI relationship designing using BSM Map
  • ServiceNow code migration from instance to instance using UpdateSet
  • ServiceNow Instance cloning
  • Report creation, join multiple tables to generate combine report
  • Important system properties explanation
  • Change risk calculation


  • Incident Manager, Change Manager, Problem Manager, Configuration Manager, Functional Owner, ServiceNow Administrator, developer, support person, service desk agent, service desk manager, Architect, Project Manager
  • Anyone who wants to learn ITIL/ITSM implementation using ServiceNow


  • Trade Centre, Bandra East, Mumbai
  • Bandra Kurla Complex, Mumbai
  • Raheja Centre Point, Santacruz East, Mumbai

Course Details:

Schedule/Purchase Training Formats Instruction Language
Contact Us or Call +919713589000 Instructor-Led Training English
Contact Us or Call +919713589000 Live Virtual Class English

Eworks Provides ServiceNow Training under following Topics:

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