Bussiness Service Map (BSM)

Business Service Map is used to graphically display the CIs and their relationships. With the help of BSM map we can easily calculate the impact of incident, problem and change associated with configuration item.

Eworks is skilled in many areas of implementing Service-Now.com Business Service Map (BSM) including:

  • Administration, Implementation and Customization of map properties, map actions under the Business Service Map.
  • Creation of new relationship.
  • Modify the existing relationship between CIs.
  • Maintain Business Service Entries.
  • Design, development and customization of Execution Plans, Fulfillment Groups.

Why Eworks for Business Service Map/BSM?

  • Our consultants will help you to configure, design and populate CMDB and relationships between Cis.
  • Dedicated team available for the BSM implementation, customization, enhancement, administration, upgradation and Migration.
  • From implementation to deployment, we have proven our skills in Service-now.com BSM map.
  • Our project plan covers each and every step like Preparation of GAP analysis document, mapping document between fields and classes and updating BSM properties.
  • Our approach towards each project includes highest level of product knowledge as well as industry best practice compliance.

Business service mapping platform provides new insight into the relationship between applications and infrastructure. Without the need for any manual coding or documentation, creates an intuitive, interactive map of the environment that can be used by a variety of stakeholders in order to manage planned and unplanned changes safely and effectively.

A business service map is only useful when it is up to date. With state-of-the art
detection and analysis technology, we identifies changes to both the
application and the infrastructure and keeps the map current and relevant.